Thank God It's Monday!: How to Create a Workplace You and Your Customers Love by Emmerich Roxanne

Author:Emmerich, Roxanne [Emmerich, Roxanne]
Language: eng
Format: mobi
Publisher: Pearson Education
Published: 2009-03-15T16:00:00+00:00

It didn’t take long for Dell to realize she was in a far more motivated workplace than she’d been in at her former job. As she described it later, “Why we didn’t gather up torches and pitchforks and storm those corner offices and put the owners’ heads on spikes is beyond me yet.”

Dell rose up in the company, made her way through middle management, and eventually all the way to the top—CEO. She had a corner office herself now, though noted with irony that it was a quarter the size of those owners’ offices from her first job.

She found, too, that of the management styles she’d seen, she gravitated herself toward that of mutual respect, cheerleading, high fives, hoopla, and having fun. She learned there was a fine line between being patronizing and boosting the parade, and that when she had to be serious, she could. But life was better, work was a joy, and her numbers were shooting through the roof, which is an especially keen thing when you’re housed in a 52-story skyscraper.

She had remarried, and her children had grown, and one fall day she was at the college soccer game of her daughter, Lil. A competing publisher spotted her in the stands and kidded her in a way that was not really kidding as they shook hands. “You’re kicking my butt again this year, and try as I might I haven’t been able to hire any of your people away. How do you do it?”

Your employees aren’t your children, although one or two may act up as if they were at times, but they like daily appreciation, recognition, and encouragement.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.